Support for the Nautical Guide to
Vanuatu on Windows computers

 

Downloading

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We recommend you get the DVD - same price as a download - unless you really can't wait 2 to 3 weeks or unless you are in one of the Pacific Islands where we can't mail the DVD to you.

If your computer does not have a DVD player you can use another computer that does have a DVD drive and transfer the files from the DVD to a USB drive to install the guides on your computer.

If you are in New Caledonia you can get the DVD from Noumea Ocean - at Port Sud Marina in Noumea. Call Chloe first to arrange a meeting. Her phone number and a google map showing her location are on her website www.noumeaocean.com.

If you have a very good Internet connection then go ahead and download the guides - but first.....

1. INSTALL A DOWNLOAD MANAGER PROGRAM.

Due to the very large size of these files you must use a download manager program to avoid problems with the download. A download manager speeds up the download (often by 400%), assures the files are completely downloaded and can check their integrity. If there is a brief server-interrupt during the download (and there is a very good chance of this) the download manager will resume the download without a problem. You'll be glad to have the download manager next time you go to download something from the Internet.

So, before you start the download, go to Freedownloadmanager.org and download and install this excellent, free program.

When you make your payment for the cruising guide you will immediately be transferred to a page with instructions for installing the guides, your username and password to log into the activation centre to activate the cruising guide and links for downloading.

An email is also sent to you from ncvan.us with the same information and links, detailed download and installation instructions and your password and username to log in to the activation center.

THE DOWNLOAD LINKS ARE ONLY VALID FOR 72 HRS.

2. DOWNLOAD THE CRUISING GUIDE INSTALLATION FILE

IF THE COMPUTER YOU USE TO DOWNLOAD THE FILE IS NOT THE ONE YOU PLAN TO USE WHEN ACTUALLY CRUISING, COPY THE FILES ONTO A USB KEY AND TRANSFER THEM TO THE COMPUTER YOU INTEND TO USE IT ON. THE GUIDE WILL ONLY BE ACTIVATED FOR ONE COMPUTER BUT YOU CAN PURCHASE A SECOND ACTIVATION FOR YOUR BACKUP COMPUTER.

The companion travel guide does not need to be activated and you can use it on any computer you own.

1. First download and install the download manager.

2. Open the email from ncvan.us with the installation instructions. If you did not get one after your purchase check your spam box or use the contact form to email us and we will send it again.

3. Right click on the link in the email and select "copy link address"

4. Open the download manager and select the "Add Download" icon. The download manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished click on the folder icon and double click on the installation file.

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Most people download files of 10MB to 50MB and browsers can usually handle that sized file OK. But when you want to download a really big file - over 100MB - the browser download process can, and often does, fail. This is because during the time it takes to download a big file your connection to the server can be interrupted - either by something your computer decides to do or by one of the multitude of connections between your computer and where the file is stored on a server.

Our guides are very big files - 400 to 500MB - and the chances are that you'll have at least one interruption during the time it takes to download them. So the part that does download won't work and you'll need to start over again - and again.

To download the files without problems and to speed up the download you need to first download and install a free download manager. We recommend you download: Freedownloadmanager.org


1. First download and install the download manager.

2. Open the email from ncvan.us with the installation instructions. If you did not get one after your purchase check your spam box or use the contact form to email us and we will send it again.

3. Right click on the link in the email and select "copy link address"

4. Open the download manager and select the "Add Download" icon. The download manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished click on the folder icon and double click on the installation file.

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Did you get an error code saying "access denied. Invalid user space name or password"?

The download connection must have stopped for more than the allowed interval.

Your computer probably went to sleep because nobody was using it.

Check your power settings to be sure it is not going into standby mode when you are not using it.

To do this, enter Power in the search box on the task bar - or click start and enter Power in the search box - select Power and Sleep Settings.

Set all the sleep settings to never (never dim the display, never turn off the display and never put the computer to sleep when it is plugged in). You can change it back to whatever you'd like after the downloads are finished.

Click OK. and OK to close the options box.

Begin the download process again, don't resume, restart. Keep an eye on the active download desktop indicator.

If the speed drops to zero and stays there for more than 10 seconds make sure you are still connected to the internet and, if not, fix the internet connection problem as quickly as you can. If the Freedownloadmanager does not automatically begin showing the download speed again, click on the pause button then, after that changes to a play icon, click the play icon to resume the download.

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Installation and Activation

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The cruising guide must be activated for the computer you intend to use it on while cruising. It will only be activated on one computer unless you purchase a second license.

1. Open the email from ncvan.us with the username and password you'll need to activate the guide.

2. Be sure your computer is connected to the Internet.

3. Suspend your antivirus program and firewall for 15 minutes.

4. Double click on the INSTALL-CRUISING-VANUATU.EXE file and follow the wizard.

5. The first time the cruising guide starts you will be notified that an activation key is required. Click OK and a registration window will appear. Enter the username and password provided by email when you purchased the guide or provided by the dealer when you purchased the guide. Click on the blue LOG IN button in the registration window.

IMPORTANT: Only click ONCE and wait.

6. There may be a brief delay and you'll see your username and activation key. Then just click on the ACTIVATE button and the guide will be activated.

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If you purchased the guide online you were sent an email from Rocket Guides with the activation information, including the username and password.

If you did not get the email, use this contact link to send an email asking for another email.

Be SURE to use the same email address you used when you purchased the guide.

If you purchased the guide from a bookstore or agent they should have given you the username, password, and activation instructions. If they failed to do so, contact them and ask for the activation information. We can't help you because we don't know who buys the guides from a book store or agent.

Be aware that the only authorized sales agents are: Boat Books Australia, Boat Books New Zealand, Noumea Ocean, Noumea Yacht Services and the Island Cruising Association.

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This is complicated. If there is any way your crusing computer can go online do it that way.


But if your cruising computer really can't access the Internet you can get the activation key from another computer that can go online (eg from an Internet Cafe, smart phone or tablet) .

Here's what you need to do.

1. Insert a USB drive into your cruising computer. Open a txt file with notepad.

2. Start the cruising guide program and when the registration window appears, click on the "this computer can't go online" link under the normal login form.

3. Highlight and copy the hardware code (it will look something like 653C-6409). Paste this into the text file.

4. Type the activation website address you see there and paste it into the text file.

5. Open the email from ncvan.us with your username and password. Copy these and paste them into the text file and save it to the USB drive

6. Open the txt file on a computer that can go on the Internet.

7. Go to the website url you copied from the registration window and log in using your username, hardware code and password.

8. The activation process will send your username and activation key to your email address.

9. You can also highlight and copy the activation key and paste it into your text file then save it back to the USB drive.

10. Insert the USB key in your cruising computer, open the txt file and copy the activation key.

11. Start the guide, click on the can't go online link, and paste the activation key in the appropriate text box. Enter your username then click Enter Key.

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If you try to activate the cruising guide on a second computer you will see a notification that you have already activated the guide on one computer. You'll see the hardware code of that computer and the activation key that works only on that computer. You will also see a link to a page where you can purchase a second license.

Or, log in to your online members account page using the login link in the support menu above where you'll see the same information. Select Your Account/Second License from the menu bar.

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On the menu bar above Click on Support/Member Login and enter your username and password to go to your members account page and see your activation information, order a second license, or order a DVD or download of the latest version of the guide.

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Open the control panel on your computer and select Programs and Features. Or enter Programs in the search box on the task bar and select Programs and Features.

Scroll down to find Cruising Vanuatu The listing for the cruising guide gives the version number (month and year of publication).

The latest version is shown on the purchase page.

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If the version of your guide is dated after May 2012 (check the version number as described above or check the date of VANUATUCRUISING.exe in the C:/Program Files (x86)/Cruising Vanuatu\ folder) select Support/Member Login on the menu bar and then click on Your Account/update.

If you don't know your username or password use the contact form to request access to the membership page where you can update your guide to the latest version by download or new DVD. Be sure to use the email address you used when you purchased the guide or the username given to you if you purchased the guide from an agent.


We no longer support versions of the guide dated prior to May 2012. If your version is prior to May 1012 click here to purchase a new license.

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Activation Problems

 

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Your Antivirus blocked the guide from registering the activation key.

1. Right click on the icon for your anti-virus and open the program's window. If your antivirus (like Avast) has a "sandbox" feature you need to exempt VANUATUCRUISING.EXE from being run in a sandbox. Then suspend your Antivirus protection for 20 minutes while you activate the guide again.

2. Log into your members page using the login link on the support menu above, highlight and copy the activation key you see there.

3. Right click on on the cruising guide icon VANUATUCRUISING.EXE and select "run as administrator". When the registration box opens click on the "can't go online" link under the big blue button and paste in the activation key. Enter your username and click OK.

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Your antivirus has quarantined or deleted VANUATUCRUISING.EXE.

1. Check in C:/Program Files (x86)/Cruising Vanuatu and see if the file VANUATUCRUISING.EXE is still there.

2. If VANUATUCRUISING.EXE is NOT in the Cruising Vanuatu folder your Antivirus has either deleted or quarantined it. ALL good antivirus programs let you designate a file or folder as an exclusion so it can be removed from quarantine and allowed to run.

3. Search on Google for the name of your antivirus program and "how to exclude a folder"

Then follow the process to exclude the entire folder c:\program Files (x86)\Cruising Vanuatu. For example, if you are using Kasperky, here is a an excellent video tutorial. For a tutorial on how to set up exclusions on Avast click here.

If you have an antivirus program that will not let you exclude a file or folder and it prevents the guide from running I strongly suggest you get another (better) antivirus program (like Avast or my own personal favorite Malwarebytes Premium).

4. Once you have excluded the cruising guide folder you will need to re-install the guide using the Install-Windows-Vanuatu-Cruising.exe file. This will replace the missing files.

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BEFORE you junk the old computer uninstall the cruising guide from it. Enter Programs in the search box on the task bar and select Programs and Features. Scroll down the list of programs to find Cruising New Caledonia and note the version number. If it is later than 512 (month and year) click on the program and select Uninstall.

The uninstall program will ask if you really want do do this. Click OK and when it is done with the unistallation process copy the uninstall code. Paste the uninstall code into the message box on the contact page. Be certain to use the same email address that you used when you purchased the guide or, if you purchased the guide from an agent, include your username in the message box.

We will email you when the license is reset.

We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.

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If you purchased the guide after May 2012 select Support/Member Login on the menu bar and then click on Your Account/update.

If you don't know your username or password use the contact form to request access to the membership page where you can update your guide to the latest version by download or new DVD. Be sure to use the email address you used when you purchased the guide or the username given to you if you purchased the guide from an agent.

We no longer support versions of the guide earlier than May 2012. If purchased the guide before May 2012 you will need to purchase the latest version of the guide.

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You will need to uninstall the cruising guide and then reinstall it again. Enter Programs in the search box on the task bar and select Programs and Features. Scroll down the list of programs to find Cruising New Caledonia and note the version number. If it is later than 512 (month and year) click on the program and select Uninstall.

The uninstall program will ask if you really want do do this. Click OK and when it is done with the unistallation process copy the uninstall code. Paste the uninstall code into the message box on the contact page. Be certain to use the same email address that you used when you purchased the guide or, if you purchased the guide from an agent, include your username in the message box.

We will email you when the license is reset so you can install and activate the guide again.

We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.

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