Downloading
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You need a very good Internet connection to download the guides - .
1. INSTALL FREEDOWNLOADMANAGER.
Freedownloadmanager speeds up the download (often by 400%), assures the files are completely downloaded and checks their integrity. If there is a brief server-interrupt during the download (and there is a very good chance of this) the download manager will resume the download without a problem. You'll be glad to have the download manager next time you go to download something from the Internet.
So, before you start downloading the installation files for the guides, go to Freedownloadmanager.org and download and install the Mac version of this excellent, free program.
THE DOWNLOAD LINKS ARE ONLY VALID FOR 72 HRS.
2. DOWNLOAD THE CRUISING GUIDE INSTALLATION FILE
IF THE COMPUTER YOU USE TO DOWNLOAD THE FILE IS NOT THE ONE YOU PLAN TO USE WHEN ACTUALLY CRUISING, COPY THE FILES ONTO A USB KEY AND TRANSFER THEM TO THE COMPUTER YOU INTEND TO USE IT ON. THE GUIDE WILL ONLY BE ACTIVATED FOR ONE COMPUTER BUT YOU CAN PURCHASE A SECOND ACTIVATION FOR YOUR BACKUP COMPUTER.
When you make your payment for the cruising guide you will immediately be transferred to a page with instructions for installing the guides, your username and password to log into the activation centre to activate the cruising guide and links for downloading.
An email is also sent to you from rocket-guides.com with the same information and links, detailed download and installation instructions and your password and username to log in to the activation center. If you did not get the email after your purchase check your spam box or use the form at the bottom of this page and we will send it again.
Open the email from rocket-guides.com with the installation instructions and download links.
Two-finger click on the link to download the guide and select "copy link address".
Open freedownload manager and select the Plus Icon. Freedownload manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished click on the folder icon and double click on the installation file to start the installation process.
After the download is finished, continue with the installation and activation instructions below.
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Did you first download and install the free Freedownloadmanager and use it to download the file? If not, do that first and try again.
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Sometimes the download stops just before finishing. If it does, click on the pause icon. It changes into a play button. Click on that to resume and finish the download.
Did you get an error code saying "access denied. Invalid user space name or password"?
The download connection must have stopped for more than the allowed interval.
Perhaps your computer went to sleep because nobody was using it.
Check your power settings to be sure it is not going into standby mode when you are not using it.
To do this, click on the apple icon and select System Preferences then click on the lightbulb icon that says "Energy Saver"
On the top of the Energy Saver settings window select Power Adapter and make sure the Computer Sleep and Display Sleep are both set to "Never" and uncheck the Wake for Wi-Fi and Enable Power Nap check boxes.
You can reset these power settings to the default after you have downloaded the files.
Click OK. and OK to close the options box.
Begin the download process again, don't resume, restart. Keep an eye on the active download desktop indicator.
If the speed drops to zero and stays there for any length of time make sure you are still connected to the internet and, if not, fix the internet connection problem as quickly as you can. If the download indicator does not automatically begin showing the download speed again, open the downloadmanager window and click on the pause button. Then, after that changes to a play icon, click the play icon to resume the download.
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Installation and Activation
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INSTALLATION
1. Double click on the installation file INSTALL-MAC-VANUATU-CRUISING.
2. Put your cursor over the 🚀 Rocket and press down on the trackpad, slide your finger to the right while continuing to press down. This will move the Rocket over the "Applications" folder icon. When the anchor is over the folder lift your finger off the trackpad. The application will then be copied into the applications folder.
3. Click on the application folder icon and then scroll down to the VANUATU CRUISING folder, click on it to open the folder and Double click on the VANROCKETLAUNCHER.app to open a registration window.
4. Click on the "Get Code" button. to open the activation page in your Internet Browser.
5. Log in with the username and password from the email you received when you purchased the guide.
6. Click 3 times on the license code to highlight it then click Command+C to copy it.
7. Return to the registration window, click on the license code form and use Command + V to paste it in. Then add your username in the username form and click on the Activate Button.
The guide will work on that computer unless you change something drastic (like the hard drive).
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If you purchased the guide online you were sent an email from Rocket Guides with the activation information, including the username and password.
If you did not get the email, use the form at the bottom of this page to ask for another email.
Be SURE to use the same email address you used when you purchased the guide.
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The date of publication is shown on the first page of the Rocket Cruising Guide To Vanuatu.
The latest version is shown on the purchase page.
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We constantly update the guides often with new images and information. Check on the store page store page for the date of the latest version.
Click Here to log into your online membership update page. You will need your username and password to log in.
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Activation Problems
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If you activated the guide but when you click on the icon you get a message "The Application VANCALEDONIACRUISING.app cannot be opened" you tried to start it from the "recently used" icon on the dock. It does not work. You need to start the program from the applications folder or put a permanent icon on the dock or desktop.
Open the Application Folder and the VANUATU CRUISING folder and Control+Click on VANROCKETLAUNCHER.app and select "open" from the menu that appears.
Still not working? Please use the form at the bottom of this page and include
1. the version number of your Mac operating system,
2. the date you see in finder when you select the VANROCKETLAUNCHER.app
3. exactly what happens, including screen shots of any messages, when you double click on the app.
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Click Here to log into your online membership update page. You will need your username and password to log in.
Scroll down to order a second license.
If you do not have the email or a username and password to log in, use the form at the bottom of this page to request access to the online membership page where you can update your guide and order a second license. Be sure to use the email address you used when you purchased the guide or the username given to you if you purchased the guide from an agent.
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The license is able to detect which computer it is on by detecting hardware and software parameters. If you change your hard drive or install a new operating system the registration box could appear again.
Use the form at the bottom of this page with an explanation of what you changed on your computer and the hardware number now showing in the registration box. We will be able to determine if it is the same computer and what has changed.
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Other Technical issues not listed here:
Mac Support for the Cruising Guide to Vanuatu
